Enjoy free shipping on selected items throughout the store. If the items in your order which qualify for ‘Free Shipping’ total $99 or more, your order ships FREE!

Orders are usually processed and shipped within 10 business days from the time the order is placed. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within the next week.

Keep in mind that orders are processed in the order in which they are received. All orders are shipped from our location in Texas via the shipping provider. Gracie Lai Company ships to all 50 U.S. states and follows the standard methods available by the shipping provider.

Gracie Lai Company cannot guarantee same day expedited shipping when an order is placed on hold for review.

When our staff creates a label to ship your package, you’ll receive a notification that your order has shipped. It can take anywhere from 24-48 hours to show tracking updates. Once a label is created the shipping provider is notified and a carrier is sent to pick up all packages. In most cases they pick up the same day. However, depending on their workload, it can take them 24-48 hours to pick up. Once your package is picked up, your tracking will update with an estimated delivery date.

If your address is wrong, please email us and we will update it. For fraud prevention we cannot change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number and etc).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Several types of items are exempt from being returned. Perishable goods such as food, flowers, plants, newspapers, magazines, custom products (such as special orders or personalized items) and products that are intimate or sanitary goods cannot be returned. We also do not accept hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To start a return, you can contact us at connect@gracielai.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items sent back to us without first requesting a return will not be accepted. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect@gracielai.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connect@gracielai.com.